Service

You can contact JSC "Telasi" Call Centre at: +995 (32) 277 99 99.

JSC "Telasi" email addresses are as follows: telasi@telasi.ge.

At JSC "Telasi" business centres, Central Office or email address: telasi@telasi.ge.

The following services are available at the business centers of JSC “Telasi”: rechecking the meter readings, checking the meter on-site, temporary connection, eliminating damage/technical problems on the site up to the consumer's internal network.

The address of business centers can be found here

If a customer incurs damage due to non-compliance of the voltage quality with the standard, the customer should appeal to Telasi in writing and submit the corresponding documentation:

1. Documents confirming the ownership of the items damaged, and in the absence of such - a document confirming the ownership of immovable property (an extract from the Public Registry), which confirms the fact that the premises in which these items were placed are the property of the applicant.
2. The conclusion of the licensed/audit institution having the corresponding permission (National Forensic Bureau is preferable), which will describe the reason having caused damaging of the items.
3. If the damaged item is subject to restoration, the cost of restoration shall be indicated in the conclusion.
4. If the damaged item is restored by the applicant at his own expense, a cash register receipt, confirming the payment, shall be submitted together with the conclusion.
5. If the damaged item is not subject to restoration, the conclusion shall involve the certain circumstance. In such case the market price of the damaged item shall be indicated in the conclusion (the amount necessary to buy the identical item).

After submitting the documents requested, a final decision is rendered on the issue specified in the application.

Processing of an application requires 10 working days.

The meter is checked based on the consumer's application, which may be submitted through the Personal Cabinet, via e-mail: telasi@telasi.ge, as well as at the business centers of JSC “Telasi”. The checking of meter is carried out on-site or at the Laboratory of JSC “Telasi”.

In order to reschedule the debt to JSC “Telasi”, the consumer may contact the company through the Personal Cabinet, via email: telais@telasi.ge, or at the business centers of JSC “Telasi”.

The connection service fee is to be charged in the event the terms of payment for utility bills specified in the receipt are violated and the electricity supply is terminated.

To enjoy a personal cabinet, you must register by going to the given link http://my.telasi.ge/ and follow the instructions.

In the case of a single new customer, a meter is installed in the 20 m radius from the land plot owned/being used by the customer and in the case of two or more customers it is determined based on the design document – on the territory earmarked for JSC Telasi, where the norms of technical safety will be observed and the electric equipment and metering unit will be easily approachable.

In order to receive a hard copy of the water supply and cleaning utility bill, the consumer must contact JSC “Telasi” in written through the Personal Cabinet, via email: telasi@telasi.ge, or at the business centers of JSC “Telasi”.

One wishing to replace the existing meter with a "clever" one can do it after completion of an application and payment of the corresponding fee, defined by Annex No.4 of GNERC’s Resolution No.19, date June 28, 2021.

Service with a "smart" meter leads to minimizing the inaccuracy of the amount of consumed electrical energy. With a "smart" meter, service is simplified and performed more promptly. In case of payment of the corresponding cost (300 GEL), the subscriber can install a "smart" meter.

To activate the SMS service, you should dial *303#ok from your personal mobile phone and follow the corresponding instruction.

According to the GNERC’s Resolution No.19, date June 28, 2021, in compliance with the Distribution Network Rules, from December 2021 meter readings are taken during the last 4 days of each calendar month.

Any application can be cancelled only based on a written request of a client.

The payable amount in the case of the auxiliary area is defined in compliance with Annexes No. 3 and No.4 of the GNERC’s Resolution No. 19, dated June 28, 2021, according to the requested capacity and voltage.

Pursuant to the license issued by the GNERC to JSC “Telasi”, the functionality of JSC “Telasi” is the distribution of electricity. JSC “Telasi” also carries out technical maintenance of the electrical grid, is responsible for the proper operation of the said, and provides the services on the technological connection of consumers to the grid. The functionality of “Telmico” LLC is the supply of electricity to consumers. “Telmico” LLC also determines the debt for electricity, deals with issues related to debt repayment and executes contracts with consumers for the supply of electricity, including making changes to the consumers’ details.

The payable amount in the case of a sub-customer is defined in compliance with Annexes No. 3 and No.4 of the GNERC’s Resolution No. 19, dated June 28, 2021, according to the requested capacity and voltage.

In the case of damaging of the meter and metering unit JSC "Telasi" is responsible for its restoration, apart from certain exceptions (Customer Transformer Substation, mechanical damage, etc.).

If the works are not finished within the defined period, the cost of the connection shall be halved and it will become zero if the period is violated once more and in the third and each following case of delay the company is to compensate a customer in the amount of 50% of the connection fee.

In the case of dividing the immovable property, a new customer, for full technological cycle service, is to pay the cost of the package offered for installation of a clever meter determined under Annex No.4 of the Payment Rules (according to the cost payment procedure set forth under paragraph 2 of Article 18 of GNERC’s Resolution No.19, dated June 28, 2021), if:

• the immovable property connected with the capacity from 0 up to 10 kW is being separated as a single immovable property and the owner of the separated immovable property requests connection with the capacity from 0 up to 10 kW;
• when separating the immovable property of the customer connected with more capacity than 10 kW there is an agreement on division of the capacity between the parties and the existing capacity is sufficient for supplying the old and separated properties with the capacity of no less than 10 kW;
• a single or several immovable properties existing in the structures-buildings are being supplied with power (through the registered customers) and there is requested individual connection of a new facility, located in the structure-building, to the distribution network and for providing the facility with no less than 10 kW capacity it is necessary only to install the metering unit.”

Meter readings, in the case of a clever meter, are re-checked electronically and in other cases – by "Telasi" representative through visiting the site.

Installation of an inner network is the client’s obligation though, if a customer wishes so, JSC "Telasi" has such service, which needs conclusion of a corresponding agreement.

A new connection is unregulated, if the facility contains such connection, the capacity of which, required under the application, does not fit into the required packages of new connection, and, also, when the 0,4 kV new facility, according to the voltage indicated in the application, is in the distance of no more than 600 m from the distribution network of the Company, and no more than 6 km – in the case of 6/10 kV new facility.

A meter is the property of JSC "Telasi" only.

Those wishing to be connected to the distribution network can apply to the JSC "Telasi" both electronically and in writing.

In the case of the electronic service, one who wishes to be connected to the distribution network, is to register on the web-page www.telasi.ge, choose the type of connection necessary for him, complete the approved application, pay the connection fee and send his request.

If the internet is not available for a customer, he can appeal to JSC "Telasi" Central Office or/and regional offices, where a service operator will explain to him the procedure of connection and assist with completion of the application.

The charging stations of the electrically powered autonomous relocation means are connected to the distribution networks after completion of a corresponding application and submission of all mandatory documents.

The conditions, set forth under the Article on connection of the charging point/station (hereinafter “Charging Station”) of the electrically powered autonomous relocation measures to the distribution network, apply only to connection to the distribution network of the charging equipment, application of which is not limited for a circle of individuals and is not earmarked only for personal application.

The cost of connection of a charging station to the distribution network at 0.4 kV (380/220 W) and 6/10 kV represents 50% of the fee for connection of a new facility to the distribution network, according to the offered package.

The cost of connection of the micro power station and the terms are determined by Annex No.4 of GNERC’s Resolution No.19, dated June 28, 2021.

A group of customers consists of the customers, who own the micro capacity power station. The customer or the group of customers and the micro capacity power station are to be connected to the network of one and the same system operator.

Those wishing to be connected to the distribution network can apply to the JSC "Telasi" both electronically and in writing.

In order to become a JSC "Telasi" customer, you must fill out an application form and attach necessary documents. For this purpose, the Company offers you to choose the most acceptable and comfortable option from the below listed:

1. Please register on JSC "Telasi" website http://my.telasi.ge/ and follow the instruction;
2. In any JSC "Telasi" business center (it is desirable that the addresses are listed on the specified website) our operators will help you in filling out the necessary application;
3. Download from JSC "Telasi" website telasi.ge appropriate application form and send the completed form to JSC "Telasi" E-mail Address: telasi@telasi.ge

A list of required documentation to receive full service:

1. Extract from the Public Register;
2. Copy of ID;
3. Document confirming payment of no less than 50 % and no more than 100% of service fee;
4. In case of temporary use of real estate, written consent of the owner of the real estate;
5. In case of a proxy, a document confirming the power of attorney;
6. If necessary, other documents according to the specific application. 

If the internet is not available for a customer, he can appeal to JSC "Telasi" Central Office or business center, where a service operator will explain to him the procedure of connection and assist with completion of the application.

Net metering is a process of bilateral (reverse) metering of outflow of the electricity generated by a micropower plant into the grid and that the received from the grid, when the cost of electricity supplied to the distribution grid and the cost of electricity consumed from the distribution grid are taken into account when issuing an electricity bill.

• If the increased (required) capacity or/and the stage of the required voltage goes to other proposed package of new facility connection to the distribution network, a consumer shall pay the amount equal the fee of the required package less the fee of the current capacity package of the facility.
• If the requested capacity does not go beyond the framework of the offered package of connection of a new facility to the distribution network, which corresponds to the capacity to be connected set forth under the technical condition of the customer’s current connection:

• to supply the requested capacity, the system operator shall reconstruct the electric network connecting with the given customer and the metering unit or/and it is necessary to procure, construct and install other equipment. The customer is to pay the cost calculated per each kWh – the cost of the offered package to be connected corresponding to connection of a new facility to the distribution network divided by the maximal capacity of the package and multiplied by the kWh-s additionally requested by the customer;
• if supplying of the capacity requested by the customer does not need reconstruction of the network connecting with the customer and a metering unit or/and procurement of other equipment, the customer shall not have to pay the cost of construction and installation.

In the case of a multi-apartment residential building (more than one), those wishing to get connection, apart from the mandatory documentation, shall submit the following:

• completed form of the application approved for him (where the attention should be paid to the necessity of submission of the cadaster code breakdown);
• payment of 100% of the cost of the connection (the cost consists of – the package fee plus the product of the number of the desired meters and the fee envisaged under Annex No.4 of GNERC’s Resolution No.19, dated June 28, 2021 according to the capacity);
• internal power supply design, defining the capacity to be connected to the facility network.

The connection fee and connection terms for a new customer are defined in compliance with Annex No.2 of GNERC’s Resolution No.19, dated June 28, 2021 according to the capacity and voltage.

Upon choosing the type of connection, it is necessary to submit the copies of the following documents:

• extract from the Public Registry;
• a document, confirming payment of 50% of the new customer connection fee;
• a copy of the identity card;
• the customer’s bank details;
• a written consent of the owner in the case of temporary use of the immovable property;
• or other additional documentation, which can help the one wishing to be connected to the networks in getting the necessary service.

A customer registers on JSC "Telasi" portal http://my.telasi.ge/ and follows the application completion instruction given on the portal.